Services


Your GOV Service Request

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What is YourGOV?

Please note the use of YourGOV is intended for the reporting of non-emergency issues only.  If you need immediate Police or Fire response, please call 911.

Any concerns relating to animals should be directed to Police Non-Emergency Dispatch at 763-525-6220.  The Community Service Officer on duty will answer the question or respond to the request.

YourGOV is an application that allows Maple Grove citizens to report non-emergency related issues to the City.  YourGOV can be used via the Web or your mobile phone.  By using YourGOV, you  will be able to submit an issue and track its progress from submittal to completion via the Web. Issues you submit are forwarded onto the responsible City department.

When submitting your request, enter an address or select a location on the map and you can pinpoint where in Maple Grove the issue is located.  That is also helpful to City staff. In addition, you can view issues that have been submitted by other citizens and track their status.

YourGOV allows you to report issues and track requests 24/7.  Requests are monitored by the City  from 8 a.m. to 4:30 p.m. Monday through Friday.

How does YourGOV YourGov_map_screenshot.jpgwork?

 In order to use YourGOV, you will need an HTML5 compatible browser, such as at least IE9, Firefox or Chrome.

When you follow the link to the Maple Grove YourGOV , your first step is to log in using a valid email address and password. First time users will create a profile at which time they can start to use the Your GOV application. (By providing an email address, you are providing public data the City may be required by law to release if it is subject to a future data practices request.)

Once successfully registered and logged in, you can select "Add Request" and enter an address or click on the map.  Next you must select an issue and the date the issue was observed and enter any pertinent details. Once submitted, the issue will be reviewed by City staff and the appropriate action will be taken.

How Do I Track My Submitted Issues?

You can view the issues you have submitted by selecting the My Requests button in the upper right hand corner of the screen. To view other requests, select All Requests in the upper right hand corner. Blue dots on the map represent where different issues have been reported, and the issue that is currently being viewed will have an orange halo surrounding it. You can check on your submitted issues by logging in to see what activity has been assigned to the item, when the matter was closed and any notes City staff has submitted on it.

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Can I Submit An Issue From My Cell Phone?

Yes, you can! YourGOV currently supports the Apple iPhone and Android, and a solution for Blackberry phones is in development. 

Just like the web application, you can report an issue which in turn will be brought to City staff's attention. In addition, by using a smart phone to submit, a picture can be attached to the request.

To download the YourGOV phone application, please search for it in the App Store or Google Market 

Tell Me More About YourGOV

YourGOV was developed by Cartegraph, a municipal technology provider that Maple Grove is working with to provide asset and work management solutions, particularly with Public Works requests. With over 1,000 clients in North America, the YourGOV applications are widely available. Visit the Cartegraph website for more details.

YourGOV Questions?

 Having trouble with YourGOV? Please contact the YourGOV Administrator for Maple Grove.