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To login the first time you use the system you will need your 18 digit account number, this number can be found on your utility bill.
The MG Bill Pay "locate your bill" screen gives you instructions regarding the required information to register an account. Once you have registered, you will only need your email address and password to log in.
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There are two ways to access the MG Bill Pay system:
Invoice Cloud is the web-based platform for MG Bill Pay, the City's electronic utility billing and payment system.
There are three simple steps:
You may pay by credit or debit card, Venmo, Paypal or you may issue an electronic check from your bank checking account.
The city accepts the following credit cards: Visa, Master Card, Discover, and American Express.
There are no sign-up costs or transaction fees.
It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time, and reduces paper use.
You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the bill if needed.
Paying online with a credit/debit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks, or envelopes). If you choose to register (optional), MG Bill Pay will store your information for future use.
You can pay current and past-due bills.
Registration is not required for one time payments. One time payments require that you enter your payment information each time you make a payment.
Registration is required to save your payment information for future, to access your account history, and to automatically receive bills by email.
By registering, you have access to all of the features available within the electronic bill pay system.
Some features include the ability to view current and previous bills, payment dates, update your profile information, access the online customer service system, go paperless, schedule payments for specific dates, and sign up for AutoPay. You also avoid having to enter your payment information each time you pay a bill.
To complete the online payment process, you will need an email address so that the system can deliver your payment confirmation.
If you do not have an email address you can call 763-494-6330 and choose option 1 to make a payment using the automated phone payment system, or mail your check in.
To complete the online payment process yourself, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from Yahoo or Gmail.
Simply log in to your account on MG Bill Pay online and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to contact utility billing and have them change it for you.
Under "How would you like to pay" click on the drop-down box and choose EFT Check.
Yes, you will receive a confirmation email.
Click on "Forgotten Password?" on the login screen. You will need your account number and email address to retrieve your password. If you're unable to locate this information, you may contact utility billing during business hours. After your identity is verified, the information will be provided.
There are two ways that payment responsibilities can be shared. If the other payer is part of your household, you may choose to share your login information with that individual.
In a situation where personal financial data is not shared, you may forward your email notification to the individual, who will then click on the "View or Pay Now" button and elect to make a one-time payment. The payer will need to enter their name, email address, mailing address, and payment information. They will receive the payment confirmation and you can verify their payment by viewing the invoices in your account.
Your bill can be paid in any of the following ways:
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for an electronic check. You will also receive a confirmation email after your transaction is submitted.
If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to contact Utility Billing in order to pay again.
Yes, you may use one payment method for part of the transaction and another payment method for other parts of the transaction
An authorization is issued immediately, however, it takes 48 hours for the money to be transferred.
EFT transactions typically take 48 to 72 hours to settle.
Going paperless is a two-step process, after receiving the paperless registration email, you must click the Confirm button in the email to complete the process. If you prefer not to go paperless, simply do not complete registration (by clicking confirm). You will get one reminder email, but if you don't complete the registration at that time, the paperless enrollment will be canceled. You may also go to Paperless Options in your account profile and click "cancel registration."
No, your current bank account will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise, you may pay your bill twice.
If you are registered, the only information you need to have available to complete a payment transaction is your email address and password. If you make a one-time payment, then you will also need your bank account or credit card information, and your account number.
You can make payments or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least a few days before the due date to allow for processing time.
Yes, although technically your debit card will be processed like a credit card and you will not be asked to enter a Personal Identification Number.
Log in to your account and select "View paid or closed invoices." If you are a registered customer, you will receive an email notification.
Yes, each bill is available in PDF and HTML format. Electronic storage is recommended to reduce paper use.
If you elect to opt into autopay, it means that your bills will be paid automatically on their due dates using your default credit card or bank account.
Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into AutoPay.
Scheduled payments are scheduled individually by you for each bill on your specified date. You can set up a future payment at any time prior to the bill due date.
Call us at 763-494-6330, M - F 8:00 a.m. - 4:30 p.m. or email utility billing