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Current water and sewer rates

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1. What services am I billed for on my utility bill?

All residential properties are billed quarterly for the following:

Water, sewer, stormwater utility fee ($16.50 per quarter), recycling ($13.50 per quarter), and street lighting ($7.94 per quarter).

2. How are my water rates calculated?

Residential

• $1.59 per 1,000 gallons up to 20,000 gallons per quarter (minimum charge $15.90 per quarter)
• $2.14 per 1,000 gallons between 20,001 and 40,000 gallons per quarter
• $2.87 per 1,000 gallons for more than 40,000 gallons per quarter

Commercial

• $1.59 per 1,000 gallons per quarter
• Water Treatment Surcharge $.18 per 1,000 gallons per quarter

Industrial

• $1.59 per 1,000 gallons per quarter

Institutional

• $1.59 per 1,000 gallons per quarter

Irrigation meter

• $2.49 per 1,000 gallons

State water testing

• $2.43 per quarter

3. How are my sewer rates calculated?

The residential sewer charge includes a per quarter base charge plus winter quarter (or less) flow charge.

Sewer base charge is $26.96 per quarter.

• The base charge covers the cost of maintaining and administering the sewer system. 

Sewer flow charge is $2.93 per 1,000 gallons of water used.

• The flow charge is designed to cover the cost of sewer treatment.
• The flow charge for homes without a home owner association (HOA) that covers lawn irrigation will be based on winter quarter water consumption.
• All other flow charges will be based on the actual water consumption.

An average residence uses approximately 20,000 gallons of water during the winter quarter, resulting in an "average" sewer bill of $85.56.

4. How does a resident set up or cancel water services?

Complete an online form:

Start service

Stop service

Or call utility billing at 763-494-6330 during business hours, Monday through Friday, 8 a.m. to 4:30 p.m.

5. Why is my bill higher than usual?

Possible reasons water use is higher: 

• Lawn or garden watering
• Dripping or leaking faucets
• Toilets may fail to shut off after flushing 
• Water softener may be malfunctioning
• Guests or more family members in home using water

Find tips online for conserving water.

6. What is the hardness and iron level in my water?

• Hardness: 25 to 28 grains per gallon, 
• Iron: .002 ppm (minimal)
• Fluoride: .05 to .09 ppm (state law requirement)
• Manganese: .03 ppm
• Ph level: 7.6 to 7.8
• Pressure: 65 to 75 lbs. average psi

Note: ppm=parts per million, psi=pressure per square inch

View the most recent water quality report (PDF)

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Electronic billing

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1. How do I access the MG Bill Pay system?

There are two ways to access the MG Bill Pay system:

1. When you receive an email notification that your bill is ready to be paid, simply click on the "View Invoice or Pay Now" button. You will be directed to the MG Bill Pay site. Once there, you will be given the opportunity to register or make a "One Time Payment". If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for you next visit.
2. You can go directly to MG Bill Pay online. Once there, you will need to locate your account number and you can register or make a one-time payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for you next visit.

2. How does MG Bill Pay work?

Invoice Cloud is the web-based platform for MG Bill Pay, the City's electronic utility billing and payment system.

There are three simple steps:

1. Customer receives email notification or accesses account via MG Bill Pay.
2. Customer locates and views bill and either enters payment information for a "One Time Payment" or registers to schedule a payment.
3. Customer receives an email confirmation with their payment amount and payment process date.

3. What forms of payment can I use with MG Bill Pay?

You may pay by credit or debit card, Venmo, Paypal or you may issue an electronic check from your bank checking account.

The city accepts the following credit cards:  Visa, Master Card, Discover, and American Express.

4. Are there any fees for paying online?

There are no sign-up costs or transaction fees.

5. What are some of the benefits of receiving and paying my bill with MG Bill Pay?

It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time, and reduces paper use.  

You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the bill if needed. 

Paying online with a credit/debit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks, or envelopes).  If you choose to register (optional), MG Bill Pay will store your information for future use.

6. What information do I need to sign up for MG Bill Pay?

To login the first time you use the system you will need your 18 digit account number, this number can be found on your utility bill. 

The MG Bill Pay "locate your bill" screen gives you instructions regarding the required information to register an account. Once you have registered, you will only need your email address and password to log in.

7. Which bills can I pay online?

You can pay current and past-due bills.

8. Do I need to register to pay a bill?

Registration is not required for one time payments. One time payments require that you enter your payment information each time you make a payment.

Registration is required to save your payment information for future, to access your account history, and to automatically receive bills by email.

9. What are the benefits of registering with MG Bill Pay?

By registering, you have access to all of the features available within the electronic bill pay system.

Some features include the ability to view current and previous bills, payment dates, update your profile information, access the online customer service system, go paperless, schedule payments for specific dates, and sign up for AutoPay. You also avoid having to enter your payment information each time you pay a bill.

10. Why do I have to enter an email address to make a payment?

To complete the online payment process, you will need an email address so that the system can deliver your payment confirmation. 

If you do not have an email address you can call 763-494-6330 and choose option 1 to make a payment using the automated phone payment system, or mail your check in.  

11. If I don’t have email can I still process an electronic payment?

If you do not have an email address you can call 763-494-6330 and choose option 1 to make a payment using the automated phone payment system, or mail your check in.  

To complete the online payment process yourself, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from Yahoo or Gmail.

12. How do I change my account information?

Simply log in to your account on MG Bill Pay online and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to contact utility billing and have them change it for you.

13. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

Under "How would you like to pay" click on the drop-down box and choose EFT Check.

14. Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

15. I forgot my password. How do I find it?

Click on "Forgotten Password?" on the login screen. You will need your account number and email address to retrieve your password. If you're unable to locate this information, you may contact utility billing during business hours. After your identity is verified, the information will be provided.

16. Can more than one person pay bills online for the same account?

There are two ways that payment responsibilities can be shared. If the other payer is part of your household, you may choose to share your login information with that individual.

In a situation where personal financial data is not shared, you may forward your email notification to the individual, who will then click on the "View or Pay Now" button and elect to make a one-time payment. The payer will need to enter their name, email address, mailing address, and payment information. They will receive the payment confirmation and you can verify their payment by viewing the invoices in your account.

17. Can I still send in a paper check?

Your bill can be paid in any of the following ways:

• Email notification-based payment - click the "View Invoice or Pay Now" button in your email
• Web-based online payment - login to the MG Bill Pay website
• Automated phone system payments - call 763-494-6330, option 1
• Paper check - mailing address:
  City of Maple Grove
  12800 Arbor Lakes Parkway N
  Maple Grove, MN 55369-7064
• Drop box located outside the Government Center entrance
• Cash - in person at the Government Center. Please do not send cash through the mail.

18. How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for an electronic check. You will also receive a confirmation email after your transaction is submitted.

If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to contact Utility Billing in order to pay again.

19. Can I use more than one payment method per transaction?

Yes, you may use one payment method for part of the transaction and another payment method for other parts of the transaction

20. How long does it take for a credit card transaction to process if I pay online?

An authorization is issued immediately, however, it takes 48 hours for the money to be transferred.

21. How long does it take for an electronic check/EFT (electronic funds transfer) transaction to process if I pay online?

EFT transactions typically take 48 to 72 hours to settle.

22. Why did I get a paperless registration email?

Going paperless is a two-step process, after receiving the paperless registration email, you must click the Confirm button in the email to complete the process. If you prefer not to go paperless, simply do not complete registration (by clicking confirm). You will get one reminder email, but if you don't complete the registration at that time, the paperless enrollment will be canceled. You may also go to Paperless Options in your account profile and click "cancel registration."

23. Do I need to notify my bank or change bank accounts?

No, your current bank account will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise, you may pay your bill twice.

24. What information do I need to make a payment?

If you are registered, the only information you need to have available to complete a payment transaction is your email address and password. If you make a one-time payment, then you will also need your bank account or credit card information, and your account number.

25. When can I pay?

You can make payments or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least a few days before the due date to allow for processing time.

26. Can I use a debit card to pay my bill?

Yes, although technically your debit card will be processed like a credit card and you will not be asked to enter a Personal Identification Number.

27. How can I tell if my payment has been posted?

Log in to your account and select "View paid or closed invoices." If you are a registered customer, you will receive an email notification.

28. Will I have online access to my account?

Yes, each bill is available in PDF and HTML format. Electronic storage is recommended to reduce paper use.

29. What is Auto Pay?

If you elect to opt into autopay, it means that your bills will be paid automatically on their due dates using your default credit card or bank account.

30. Can I cancel Auto Pay?

Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into AutoPay.

31. What are scheduled payments?

Scheduled payments are scheduled individually by you for each bill on your specified date. You can set up a future payment at any time prior to the bill due date.

32. How do I contact Utility Billing customer service?

Call us at 763-494-6330, M - F 8:00 a.m. - 4:30 p.m. or email utility billing 

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Emerald Ash Borer

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1. Where in Maple Grove has EAB been found?

Please visit the Minnesota Department of Agriculture emerald ash borer map to view the most up-to-date information on confirmed locations within Maple Grove.

2. How to identify if you have an ash tree on your property?

Homeowners can view helpful ash tree identification information (images and characteristics) on the Minnesota Department of Agriculture website.

3. What is the life cycle of EAB?

Research shows that EAB can have a one to two-year life cycle. Adults begin emerging in mid to late May, with peak emergence in late June. Females will begin laying eggs about two weeks after emerging. Eggs hatch one to 2 weeks and bore themselves through the bark and between the bark and wood, where nutrient levels are high. The larvae feed under the bark for several weeks, typically from late July through October. The larvae reach full size of 1 to 1.25 inches long. It is very rare that an adult EAB will be sighted. Therefore, we encourage residents to look for signs and damage rather than the actual beetle itself.

4. What are the signs of EAB?

Signs can include D-shaped exit holes in the bark, vertical cracks or splits in the bark, and suckers growing on the tree trunk. One of the most noticeable signs is woodpecker damage. Winter is an optimal time for viewing infestation and then determining the next steps for spring. A chart with photos showing the different types of tree bark damage.

5. What to do if EAB has been confirmed on your ash tree?

Trees on private property are the responsibility of the property owner. If you suspect or have confirmed an EAB infestation, please contact the City of Maple Grove Public Works Department at 763-494-6370.

City code requires infested or diseased tree(s) to be removed or effectively treated to prevent the possible spread of EAB.

Treatment

Treatment can only be done if the infestation is in the early stage or as a preventative measure. Typically a tree that has EAB will need to be treated on an annual basis for the remainder of the tree's life. Most often, any treatment options or preventive applications must be done in the spring. If you decide to treat your infected tree or have questions about treatment, please contact public works or at 763-494-6370.

Options for removal

• Hire and pay for a contractor to remove the tree
• Remove the tree yourself

The best time of year to remove an EAB-infested tree is between October 1 and May 1, since this is the period when EABs are generally considered dormant.

If a resident chooses to remove the EAB-infested trees themselves, they must do so in a safe manner. Please note that it is against the law to move entire ash trees, firewood from hardwood trees, limbs, branches, ash logs, untreated ash lumber, uncomposted ash chips, and uncomposted ash bark chips greater than 1 inch in two dimensions out of EAB-quarantined counties. Map of quarantined counties in Minnesota.

6. What is the City of Maple Grove doing?

The City of Maple Grove has been preparing for the arrival of EAB for several years. In 2013, the city established a Tree Inventory Program as the foresight to the potential problems our urban forest could possibly come to expect from invasive pests, not just the Emerald Ash Borer. Through this program, numerous volunteers have donated hundreds of hours to identifying and inventorying the types, sizes, and conditions of more than 30,000 trees on residential and business properties. In 2015, city staff began working on a management plan to minimize the spread of EAB once it was discovered in neighboring cities. In 2016, the city adopted the Emerald Ash Borer Management Plan that established guidelines to minimize the effects of EAB by treating or removing infested trees. In 2017, the City Council adopted an amended Shade Tree Ordinance that addresses the mitigation of EAB.

The City of Maple Grove continues to educate residents about EAB and what it will do to a community. The city newsletter, website, social media, and letters to residents are the primary communication pieces for outreach.

City staff also works with the Minnesota Department of Agriculture, attends forum discussions on EAB, and works with neighboring communities to make sure that the EAB management plan makes sense for the city and its residents.

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Engineering - special assessments

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1. What improvements can be paid for using special assessments?

• Sanitary and storm sewers
• Street improvements:
  • Curb and gutter
  • Grading
  • Sidewalks
  • Street lighting
  • Surfacing
  • Etc.
• Water main systems

2. Can special assessments be used to collect service charges?

Yes, special assessments may be used to recover the cost of the following services:

• Repair of sidewalks
• Unpaid sewer and water bills
• Utility service repairs
• Weed elimination and diseased trees on private property

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Fire-Rescue - carbon monoxide

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1. What are sources of CO?

• Charcoal-burning barbecue grills
• Fireplaces
• Furnaces
• Gas appliances
• Gasoline-powered engines
• Kerosene heaters and appliances
• Motor vehicle exhaust
• Water heaters
• Wood burning stoves

2. What may cause CO levels to increase?

• Fuel-burning appliances and other equipment that are not functioning properly or are not adequately vented may cause a build up of CO.
• Air-tight, energy-efficient homes meant to keep warm air in during winter months and cool air in during summer months may also trap CO inside.
• Cracked furnace heat exchanger
• Blocked vents and chimneys
• Disconnected or corroded vents
• An inadequate air supply for fuel-burning appliances can cause down-drafting which may force CO contaminated air back into the home.

3. What are the signs of CO poisoning and build up?

• Blurred vision
• Dizziness
• Flu-like symptoms
• Headaches
• Nausea
• Sleepiness

4. What are signs that a fuel-burning appliance is not receiving enough fresh air for combustion?

• Excessive humidity in the house indicated by heavily frosted windows
• Peculiar, stale odor
• Burning eyes when an appliance is operating
• Fireplace that doesn't draw properly

5. How do you prevent CO build up?

• Make sure that your fuel-burning appliances are in good operating condition and are properly vented with an adequate fresh air supply.
• Never use a charcoal barbecue grill inside your home or garage.
• Never run an automobile inside of a garage.
• Perform annual maintenance checks on your home's ventilation systems. Check fireplace, clothes dryer, space heaters and chimney.
• Have your furnace inspected annually.

6. Why should I buy a CO detector?

CO detectors are the only way to detect dangerous levels of CO in your home. Ideally, you should have one CO detector for every level of your home. Ensure that a detector is placed near sleeping areas.

7. What features should I look for when I select a CO detector?

• The Underwriters Laboratory (UL) symbol. This symbol means that the detector has met the recommended safety standards of the American National Standards Institute.
  CO detectors with an audible alarm.
• AC/DC powered detectors. This type of detector will provide coverage during a power outage.
• CO detectors that have a digital readout. This will allow you to determine how you should respond. A high readout requires immediate evacuation of the home and possibly medical attention. A lower reading gives you the opportunity to contact your utility company.

8. What should you do if your CO detector sounds?

• Assess the health of the people in the house.
• If there appears to be no immediate health hazards, call your utility company or an appliance repair service.
• If anyone is experiencing symptoms of CO poisoning, get the person out of the house and call 911 immediately.
• Open windows.
• Consider leaving the home until assistance arrives, to avoid the potential for CO poisoning.

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North Metro Range

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1. Is there handgun rentals or ammunition sales at this location?

No, the North Metro Range does not offer handgun rentals or ammunition sales.

2. What are the age requirements?

This is a family-friendly gun range, and guests between the ages of 12 and 17 are welcome if accompanied by a parent or guardian. No one under the age of 12 is allowed on the range.

3. Are there caliber restrictions?

Yes. Bullet velocity must not exceed 4,000 feet (1,200 meters) per second.

4. What is the price to rent a single lane?

$18 for one person for 45 minutes and $29 for two people for 60 minutes

5. Our shooting league meets on a night when the North Metro Range does not offer public hours. Are there any exceptions?

We welcome shooting leagues or clubs and will work with you to accommodate any schedule. We require a two-hour minimum range rental for groups wishing to schedule outside of the general open public hours. Please contact us for more information.

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Stormwater utility fee

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1. What is stormwater?

Stormwater is water from rain or melted snow or ice that doesn't soak into the ground because of impervious surfaces such as rooftops, driveways, parking lots and roads.

2. Where does stormwater go?

Stormwater flows into storm drains and through pipes underground into nearby surface ponds before ending up in lakes and other natural water sources. Maple Grove has 335 miles of stormwater pipes leading to 1,500 surface ponds that are regularly maintained.

3. Is stormwater clean?

Stormwater is not always clean, but it is cleaned and treated by ponds before it goes to lakes and streams. When stormwater makes its way to ponds from homes, parking lots, and roads, it takes sediment, fertilizers, pesticides, trash, and other pollutants with it.

4. What happens to the water in storm ponds?

Stormwater that is cleaned eventually flows to lakes and other natural sources. However, polluted stormwater in ponds can create a pollutant buildup, resulting in less water stored. Though the city's storm system is designed to prevent flooding, the pollutant buildup and the pond holding less water can cause flooding in nearby neighborhoods and communities. In addition, stormwater can negatively affect the quality of drinking water, destroy wildlife habitat, and cause increased erosion.

5. Can stormwater be cleaned?

Yes, but it is costly.Sediment and other pollutants need to be removed from the water by ponds before draining into lakes and streams. The Minnesota Pollution Control Agency requires cities to maintain their storm system so water going into natural resources like lakes and rivers is clean before entering.

6. Why do we need a stormwater fee?

As previously mentioned, maintenance of stormwater ponds is expensive. The sediment removal and cleaning process involved requires periodic dredging of ponds, and based upon the age of the city's system, state permits currently require ongoing monitoring and maintenance. In addition, the city's storm system and its storm drains need to be repaired and replaced regularly.

7. How much will the fee cost?

The monthly utility fee for stormwater ranges from city to city. Based upon Maple Grove's anticipated budget for city operations and maintenance, the fee is estimated at $5.50 per month for a residential home. Commercial, industrial, and institutional properties will be calculated based on the amount of impervious surface located on that property.

8. Do other cities have this fee?

Yes, most cities in the metropolitan area have a stormwater utility fee. Neighboring cities such as Plymouth and Brooklyn Park have stormwater utlity fees of $7.34 and $5.39 per month, respectively. In total, there are 204 cities in the state of Minnesota that have this utility fee, creating a median rate of $6.29 per month for a residential property.

9. How will this fee be charged?

This utility fee will be added to residents' normal quarterly utility bill. The fee will be shown as a line item on the bill.

10. What are the next steps?

The city will initiate this fee in the first quarter of 2022. Residents need not take any action as the fee will appear on their normal utility bill.

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Town Green

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1. When do you have music, entertainment, or performances in the Town Green bandshell?

Beginning mid-July, performances are:

• Mondays at 7 p.m.
• Wednesday at 7 p.m.
• Thursdays at 10:30 a.m.
• Fridays at sunset

Performances are free.

2. How would I find out if a Town Green performance is cancelled due to weather?

For cancellations due to weather, call the weather line at 763-494-5959 or on check on Facebook.

3. How do I get to the Town Green?

Town Green is between the new Maple Grove Library and the Government Center, located at:
7991 Main Street
Maple Grove, MN 55369

It is approximately 1 ½ miles from I-94. Get directions to the Town Green.

4. Where do I park?

There is free parking available on Main Street in the upper level of the library parking ramp, at the Community Center lots, and most evenings at the Government Center.

5. What are the Town Green hours?

The Town Green is open from 6 a.m. to 11 p.m. The restrooms will be open when performances are scheduled.

6. Are there picnic tables and chairs available at the Town Green?

For performances, you might want to bring a lawn chair or blanket. There is also a terraced wall that seats 300 in the bandshell area. There are Adirondack chairs on the point to relax and enjoy the view. This site is fully handicapped accessible. Café tables and chairs are also available for use when the Town Green is open.

7. Is there food or beverages available at the Town Green or can I bring my own?

There will be concessions for sale during performance times. Concession items include: 

• Candy
• Coffee
• Hot pretzels
• Ice cream
• Nachos
• Pop
• Popcorn
• Much more

You are welcome to bring in a picnic, cooler, or takeout containers. Sorry, no grills are allowed or available on site. The Town Green is walking distance to many restaurants, including ice cream and coffee shops. No alcohol or smoking is allowed on site.

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Utility billing

Show All Answers

1. How can I pay my water bill?

• Web-based online payment - login to MG Bill Pay online 
• Automated phone payment system - 763-494-6330, option 1.
• Paper check - sent by whatever means you choose, including U.S. Postal Service to:
  City of Maple Grove-Utility Billing
  12800 Arbor Lakes Parkway N
  Maple Grove, MN 55369-7064
• Drop box - conveniently located outside the Government Center entrance, 12800 Arbor Lakes Pkwy N.
• Cash - accepted in person at the Government Center. Do not send cash through the mail.

2. What are the current water rates in Maple Grove?

Current rates for residential and commercial utility billing accounts can be found online on the Current Water & Sewer Rate FAQs page.

3. How is the sewer charge on my water bill calculated?

Single family sewer charges are based upon water consumption during the winter months. To calculate sewer use, the city reads your water meter during the winter months to determine a quarterly average. If a customer's current actual water use is less than the winter average, then the sewer charge is based on actual water consumption.

4. How do I let utility billing staff know I am moving and need to start or stop service?

Complete an online start service or stop service form or call utility billing during business hours, Monday through Friday, 8 a.m. to 4:30 p.m. at 763-494-6330.

5. When I move out of my house does the city turn off the water?

The city does not turn off the water when someone moves out. City staff will obtain a meter reading on your move out date and send you a final bill. To let utility billing know you are moving out complete a stop service form or call utility billing 763-494-6330.

6. How can I change the name on a water bill?

Call utility billing at 763-494-6330 or email utility billing.

7. I just bought a house in Maple Grove and received an outstanding water bill. Do I have to pay this bill if I didn’t use the water?

A water bill is considered a lien against the property. Your real estate agent and/or title company should inform you of any outstanding water bills during the purchasing process, or you can call us at 763-494-6330 for that information. If these remedies do not work, the bill must be paid by the current homeowner.

8. Why is my water bill so high?

Water bills are based on how much water is used. Watering the lawn or garden will increase usage, as will the addition of occupants in the home. Leaks can also lead to an increase in your water bill.

If your bill is higher than usual or you have any questions about your bill, call us at 763-494-6330 or email utility billing.

9. Why was my water bill "estimated"?

It's possible your water meter's remote data device may have stopped transmitting, or your water usage may have been flagged as unusually high or very low for your property.

If your billing statement reads "estimate" next to the water consumption reading, you should contact us at 763-494-6330 to determine the cause of the estimate.

10. How do I contact utility billing customer service?

Call during business hours, Monday through Friday, 8 am to 4:30 pm at 763-494-6330 or email utility billing.

In your email please describe why you want to be contacted and provide your account number, in addition to your email and phone number where you can be reached during business hours.