Services


Title VI

Maple Grove Transit ensures that members of our service area are aware of Title VI provisions and the responsibilities associated with Title VI.

What is Title VI?

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs receiving federal financial assistance. Title VI states that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” In addition to the Civil Rights Act of 1964, there are other laws that we must uphold.

On February 11, 1994, President Clinton signed Executive Order 12898: Federal Action to Address Environmental Justice in Minority and Low-Income Populations (PDF). Its purpose is to focus federal attention on the environmental and human health effects of federal actions on minority and low-income populations. The goal of this Executive Order is to achieve environmental protection for all communities.

On August 11, 2000, President Clinton signed Executive Order 13166: Improving Access to Services for Persons with Limited English Proficiency. We are required to examine the services we provide and identify any need for services to people who speak English as a second language.

File a complaint

If you believe you have been discriminated against because of your race, color, or national origin, you may file a complaint in any of the following ways:

1. Fill out a Title VI Discrimination Form below and email to transit@maplegrovemn.gov or mail to:

Transit Administrator
City of Maple Grove
12800 Arbor Lakes Parkway
Maple Grove, MN 55369

Title VI Discrimination Complaint Form (PDF)

2. Write a written complaint. Please include:

    • Your name, address and telephone number. If you are filing on behalf of another person, include your name, address, telephone number, and your relation to that person (for example, friend, attorney, parent, or other relative).
    • The name of the agency, department, or persons you believe discriminated against you.
    • How, when, and why you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination.
    • The names of any person that the City of Maple Grove could contact for additional information to support or clarify your allegations.
    • Your complaint must be signed and dated. Email to transit@maplegrovemn.gov or mail to:

Transit Administrator
City of Maple Grove
12800 Arbor Lakes Parkway
Maple Grove, MN 55369

3. File a complaint directly with the Federal Transit Administration Office of Civil Rights.

Complaint Process

According to U.S. Department of Transportation (USDOT) regulations, 49 CFR §21.11(b), a complaint must be filed not later than 180 days after the date of the last instance of alleged discrimination. Please note that a complaint may be dismissed for the following reasons:

  • The person making the complaint requests the withdrawal of the complaint.
  • The person making the complaint fails to respond to requests for additional information that is needed to process the complaint.

Title VI Program

Maple Grove Transit has a Title VI Program (PDF), which is updated every three years. This plan explains how we prevent discrimination and disparate impact. It also explains how we meet the requirements given to us from USDOT.

Limited English Proficiency Language Assistance Plan

In accordance with Department of Justice Limited English Proficiency (LEP) Guidance (PDF) , we are required to take reasonable steps to ensure meaningful access to its programs and activities for speakers of languages other than English. Languages that are supported are determined through a four-factor analysis:

  1. The number or proportion of LEP persons eligible to be served or likely to be encountered by the program or grantee.
  2. The frequency with which LEP individuals come in contact with the program
  3. The nature and importance of the program, activity, or service provided by the program to people’s lives
  4. The resources available to the grantee / recipient and costs.


Read our Limited English Proficiency Language Assistance Plan (PDF).

Contact Us

Maple Grove Transit’s Title VI documents will be made available in different formats upon request. To make requests, ask questions about Title VI policies, or submit a complaint or comment, contact Maple Grove Transit at:

Transit Administrator
City of Maple Grove
12800 Arbor Lakes Parkway
Maple Grove, MN 55369

Phone: 763-494-6005 (TTY 763-494-6262)
Email: transit@maplegrovemn.gov